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FREQUENTLY ASKED QUESTIONS
Planning a commercial installation project? Browse answers to common questions about scheduling, warehousing, installation, architectural walls, logistics, and more.
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GENERAL QUESTIONS
Can RDI handle projects of any size?
Yes. With more than 60 field professionals, RDI has the crew depth and experience to support projects of nearly any size or scope. From smaller office installations to large, multi-phase projects, we can scale the team to meet the schedule and requirements of the job.
What areas does RDI serve?
RDI serves commercial projects throughout the Midwest, including Missouri, Illinois, Indiana, Kentucky, Kansas, and Iowa. Most projects located within approximately 60 miles of St. Louis can be completed without additional travel costs.
Does RDI offer both union and non-union labor?
Yes. RDI offers both union and non-union installation crews, allowing us to meet the labor requirements of different job sites, contractors, and project locations.
Is RDI certified to install major furniture brands?
RDI’s installers are trained and certified in most major commercial furniture and architectural wall brands. That experience helps our crews understand the specific installation requirements, sequencing, and details associated with a wide range of manufacturers and systems.
How quickly can I receive a quote?
RDI typically provides quotes within 24 hours once we have the necessary project information. Providing drawings, product details, installation dates, site requirements, and delivery information helps us prepare an accurate estimate as quickly as possible.
Can RDI receive and store furniture before installation?
Yes. RDI offers warehouse receiving, inspection, staging, and storage services. We can receive furniture before the job site is ready and provide long-term storage when a project schedule requires it.
Can RDI install furniture from multiple manufacturers on the same project?
Yes. Many projects include products from multiple manufacturers. Our crews are trained and certified on most major commercial furniture brands and can coordinate installations involving multiple product lines.
Can you install furniture in occupied offices?
Absolutely. Our crews regularly complete installations in occupied workplaces, healthcare facilities, and educational environments. We work closely with project managers and facility teams to minimize disruption by phasing work, coordinating schedules, and maintaining a clean, organized job site.
Will RDI coordinate with other trades on-site?
Absolutely. We routinely work alongside general contractors, electricians, flooring installers, IT teams, and other trades to keep projects moving efficiently and avoid scheduling conflicts.
Do I need to be on-site during the installation?
Not necessarily. As long as we have access to the space, final drawings, and a designated project contact, our crews can complete the installation without the client being present. Throughout the project, your dedicated project coordinator will keep you informed of progress and address any questions that arise.
What types of architectural wall systems does RDI install?
RDI installs a wide range of architectural wall systems, including glass walls, solid walls, demountable partitions, office fronts, and modular wall systems. Our crews are trained and certified to install products from many of the industry’s leading manufacturers.
Can RDI install architectural walls and furniture at the same time?
Yes. One of RDI’s advantages is having dedicated furniture installers and specialized wall crews. By working simultaneously, we can complete multiple scopes of work more efficiently while maintaining the quality each specialty requires.
Do architectural wall installations require special coordination?
Yes. Architectural walls often require coordination with electricians, low-voltage contractors, flooring installers, ceiling contractors, and general contractors. Our project team works closely with all trades to keep the installation on schedule and avoid conflicts.
Can you install walls in occupied offices?
Absolutely. We regularly install architectural wall systems in occupied office environments. Our crews work in phases, maintain clean job sites, and coordinate with facility teams to minimize disruption to employees and daily operations.
Can RDI help with phased wall installation projects?
Yes. Whether your project is completed in one phase or over several months, our team can coordinate installation schedules to match your construction timeline while maintaining consistent quality throughout the project.
How do you ensure architectural walls are installed correctly?
Our experienced wall crews carefully review project drawings, verify field conditions, and follow manufacturer installation specifications. Precision measurements, proper alignment, and attention to detail help ensure every wall system performs and looks as intended.
Can RDI receive furniture before my project is ready?
Yes. RDI can receive your furniture at our warehouse, inspect it upon arrival, and securely store it until your installation is scheduled. This helps keep your project on track while reducing congestion and storage needs at your job site.
What happens when my furniture arrives at your warehouse?
Every shipment is unloaded, inspected for visible damage, verified against the packing list, and documented before being stored. Our team also provides receiving confirmations within 24 hours, giving you confidence that your products have arrived safely.
Can RDI store furniture for phased installations?
Absolutely. Many projects are completed in multiple phases. We can securely store furniture and deliver only what is needed for each phase, helping keep your project organized and your job site free of unnecessary product.
Will you coordinate deliveries with my installation schedule?
Yes. Our warehouse and project management teams coordinate deliveries to align with your installation timeline, ensuring products arrive when they’re needed—not weeks too early or after the installation has begun.
What if furniture arrives damaged or incomplete?
If visible damage or shipment discrepancies are identified during receiving, our team documents the issue and notifies the appropriate contacts promptly so replacement or corrective action can begin as quickly as possible.
Can RDI deliver directly from the warehouse to the job site?
Yes. Once your project is ready, our team schedules delivery from our warehouse directly to the installation site, allowing for a smooth transition from receiving to installation with a single coordinated team.
Will I have a dedicated project coordinator?
Yes. Every project is assigned a dedicated project coordinator who serves as your primary point of contact from planning through final completion. They manage communication, scheduling, logistics, and coordination to help ensure your project stays on track.
How does RDI keep projects on schedule?
Our project management team works closely with dealers, general contractors, facility managers, and other trades to develop an installation schedule that aligns with your project timeline. Proactive communication and detailed planning help minimize delays and keep everyone informed throughout the process.
What if changes need to be made during the project?
Construction projects evolve, and we’re prepared for that. If layouts, schedules, or project requirements change, our project management team works with you to adjust the installation plan and communicate updates to the field crews as efficiently as possible.
How will I know the status of my project?
Clear communication is a key part of every RDI project. Your dedicated project coordinator provides updates throughout the installation, answers questions, and serves as your single point of contact from start to finish.
Can RDI relocate existing office furniture?
Yes. Whether you’re moving within the same building or relocating to a new office, RDI provides professional office furniture moving services designed to minimize downtime and protect your existing assets. Learn more about our White-Glove Moving Services.
Can you reconfigure existing workstations and office furniture?
Absolutely. Our team can reconfigure workstations, private offices, conference rooms, and collaborative spaces to accommodate changing business needs, new employees, or updated office layouts. Learn more about our Reconfiguration & Decommissioning Services.
What happens to furniture that is no longer needed?
RDI can dismantle, remove, and prepare furniture for relocation, storage, recycling, donation, or disposal. We work with clients to determine the most appropriate solution based on the project’s goals.
Can RDI disconnect and reconnect modular furniture systems?
Yes. Our experienced installers are trained to safely disassemble, relocate, and reinstall modular workstations and systems furniture while following manufacturer specifications whenever possible.
Can you help prepare our office before a renovation or remodel?
Absolutely. RDI can decommission furniture, relocate reusable items, and prepare spaces for construction or renovation. Once the work is complete, our team can reinstall existing furniture or install new products as part of the next phase.